At Casa-Evo Living Decor, we’re committed to making your experience as refined and effortless as the pieces we offer. Below are answers to some of the most common questions from our customers. If you need further assistance, our support team is happy to help.

Do you offer free shipping?

Yes, we offer free shipping on all orders over £100. For orders under this amount, shipping fees are calculated at checkout based on your location.

How long does delivery take?

Orders are processed within 1–3 business days. Once dispatched, delivery typically takes 6–10 business days, depending on your region. You’ll receive full tracking details via email once your order ships.

How do I track my order?

After dispatch, you’ll receive an email with your tracking number and a link to monitor the progress of your delivery.

Do you ship internationally?

Yes. We currently ship to the United Kingdom, United States, and major countries across the European Union. Any restrictions will be displayed at checkout.

What if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue — we’ll arrange a replacement or refund promptly.

Can I cancel or change my order?

Yes, if your request is made within 6 hours of placing the order. After this timeframe, processing may have begun and changes cannot be guaranteed.

How do I make a return?

Returns are accepted within 30 days of delivery. Items must be unused, in original condition, and returned with all packaging and components. Customers are responsible for return shipping unless the item is defective.

See our Returns Policy for full details.