At Casa-Evo Living Decor, we’re committed to making your experience as refined and effortless as the pieces we offer. Below are answers to some of the most common questions our customers ask. If you need personal assistance, our team is always here to help.

Do you offer free shipping?

Yes — we offer free worldwide shipping on all orders over £100. For orders below this amount, shipping rates are calculated at checkout based on your location.

How long does delivery take?

Orders are typically processed within 1–3 business days. Once dispatched, delivery takes 6–10 business days, depending on your region. You’ll receive full tracking details as soon as your order ships.

How do I track my order?

Once your order is shipped, you’ll receive an email with a tracking number and link so you can monitor your delivery in real time.

Do you ship internationally?

Yes. We proudly ship to most countries around the world. Any shipping restrictions will be clearly communicated at checkout.

What if I receive a damaged or incorrect item?

If your order arrives damaged or isn’t quite right, we’ll make it right. Contact us within 48 hours of delivery with a photo, and we’ll arrange a prompt replacement or refund.

Can I cancel or change my order?

Yes, as long as it’s within 6 hours of placing your order. After this window, we may have already begun processing your item.

How do I make a return?

Returns are accepted within 30 days of delivery. Items must be unused, in their original condition, and include all packaging. You’ll be responsible for return shipping unless the item is defective.